B1.3

• Introduction: Develop high-level problem-solving capabilities required to confidently navigate unpredictable professional, travel, and emergency situations.

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Type: Online

Fees: 0.00

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Sessions: 0

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Prerequisites

Description

Work & Travel Issues: 60–70hrs. Professional basics and handling unexpected problems (complaints, negotiations, emergencies).

• Course Objectives: Train students to manage unexpected disruptions, conduct basic negotiations, voice customer complaints, and report emergencies.

Problem Solving: Can handle most situations likely to arise while traveling or working in a basic role.

• Tools & Materials: Dispute resolution scripts, mock travel delay notices, professional email templates, and workplace scenario cards.

Course Rules

• Course Rules: Actively lead at least one crisis-management roleplay session. Complete the final comprehensive situational oral examination.

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