Friction Diagnosis & Strategic Resolution

• Introduction
o An advanced training program equipping leaders to differentiate between personal and cultural conflicts, de-escalate cross-border tension, and preserve team safety.

Batch:

Type: Online

Fees: 0.00

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Duration:

Sessions: 0

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Prerequisites

None

Description

• Topics Covered
o The Culture vs. Personality friction diagnostic matrix.
o Global debate, confrontation, and disagreement norms.
o Conflict resolution within varied hierarchy systems.
o Linguistic framing for structural team de-escalation.

• Course Objectives
o To isolate systemic cultural friction from standard personality clashes.
o To manage differing cultural expectations around workplace debates and arguments.
o To design indirect, face-saving mediation paths across varying power dynamics.

• Learning Outcomes
o Diagnose root causes of stalled cross-border projects using diagnostic matrices.
o Mediate a high-tension, multicultural team dispute effectively.
o Draft context-appropriate conflict resolution policies for multinational organizations.

• Tools & Materials
o London School of Economics (LSE) international negotiation brief cases.
o The Culture vs. Personality diagnostic framework worksheet.
o Live, interactive video roleplay simulation software modules.

Course Rules

• Course Rules
o Prerequisite courses ICC-101 and ICC-202 must be fully completed.
o Live capstone mediation simulations require mandatory, scheduled attendance.
o All final written policy drafts must pass standard academic originality scans.

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